Shipping and Returns

Shipping policy

NZ Fasteners Ltd will place orders in standard tracked courier bags. Goods will take three working days for deliveries to main centres anywhere in New Zealand. Goods requiring road freighting or rural destinations make take up to seven days anywhere in mainland NZ.

All goods purchased from NZ Fasteners Ltd will be delivered free of charge to the North and South Islands unless stated otherwise.
NZ Fasteners Ltd use courier services and as a result cannot ship to P.O. Boxes.

If multiple items are purchased in a single transaction, it is possible the goods may be dispatched from more than one location. Any freight enquiries will be carried out after standard delivery time frames have been exceeded or if one or more items are pending.

 

Returns policy

 

All products purchased from NZ Fasteners Ltd have a twelve month guarantee period against manufacturers fault. All return enquiries must be submitted through the returns form. Do not return goods directly to NZ Fasteners Ltd prior to submitting the returns form as warranty repairs may be managed directly from the manufacturer or their NZ agents.

The cost of returning any faulty item is to be paid by the customer. NZ Fasteners Ltd will pay the cost of returning the repaired or replaced item to the customer.

Please note that we do not offer as exchange or refund if you have changed your mind or chosen incorrectly. Please select your products carefully and ensure that they are compatible with your requirements prior to buying. Any returns other than defects, faults or warranty will attract a 15% or $50 restocking fee (at our discretion) and costs relating the freight and courier will be borne by the buyer.

 

Consumer Guarantees Act 1993

 

The Consumer Guarantees Act 1993 and Fair Trading Act 1986 provide the basis for NZ Fasteners Ltd returns policy.

The Consumer Guarantee Act sets out minimum standards for goods sold by NZ Fasteners Ltd . In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund at the discretion of NZ Fasteners Ltd .

 

Fair Trading Act 1986

 

The Fair Trading Act is designed to protect the customer against being misled or treated unfairly, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; origins of the product; meeting New Zealand safety standards; availability of products and the sales and advertising techniques used. The Commerce Commission enforces the Fair Trading Act 1986.

 

Procedures

There are two resolutions available for customers:

 

Faulty product replacement

If a product is not of acceptable quality, fit for purpose, or does not match the description, NZ Fasteners Ltd will offer to replace it with the same product or another product of the same value. Proof of purchase is required to obtain a replacement. The NZ agents will determine if the product is faulty and they are responsible for the replacement of the item. Request for the repair or replacement of faulty item(s) must be submitted using our returns form.

 

Faulty product repair

If the items sold can be repaired to meet quality specifications, our manufacturers and their agents maintain the right to repair. Request for the repair or replacement of faulty item(s) must be submitted using our returns form.