Refund Policy

Cancellation Policy

You always have the right to cancel your purchase within 14 days from the day you purchased the goods. If you want to cancel your order please provide us the notice through an email to sales@nzfasteners.co.nz before sending back your order.

Once you have notified us about the cancellation, the sum of your order will be refunded to you as soon as possible, at the latest within 14 days of your cancellation.

The return is made at your own cost once you have made the cancellation of the contract.

If you received the goods, you are responsible to take reasonable care of them and you must send the goods back to us in their original condition within 14 days from the day you purchased the goods.

We reserve the right to make a charge of not exceeding our direct costs of recovering the goods if you do not return the goods.

Exchange Policy

If you want to exchange your goods please provide us with the notice through an email to sales@nzfasteners.co.nz

You have the right to exchange your goods within 14 days from the day you purchased the goods. Note: It doesn't have to take 14 days for us to receive it. 

The return of the item is made at your own cost.

 Return Policy

In order to have the right to return the goods:

- The goods must be returned within 14 days from the day of purchasing. 

- The goods need to be unused and undamaged.

- All the labels need to be left on the goods.

- All Last Chance sale items are not eligible for a return or exchange.

- We do not accept return on change of mind items.

- If you have ordered a wrong item, there is a 20% restocking fee for return/exchange of these items.

If these conditions are not fulfilled the goods will be sent back and you will be charged for the shipping and handling.