Shipping and Returns
DELIVERY TIMELINES
Due to an unprecedented volume of orders being processed through our website, we are currently experiencing dispatch delays of up to 3 business days. Our delivery partners are experiencing shipping delays outlined in the table below.
Please note: Delivery timeframes are an estimation only. Due to the current climate, further delivery delays may be experienced.
| Delivery Destination | Expected Delay Time |
| Areas excluding Auckland and/or listed below | Up to 3 business days |
| Hamilton and surrounding Waikato | Up to 3 business days |
| Auckland, North Shore | Up to 3 business days |
| Auckland, South | Up to 3 business days |
| Auckland, central business district | Up to 3 business days |
| Auckland, East | Up to 3 business days |
| Auckland, West | Up to 3 business days |
| Pukekohe, Pokeno and surrounding areas | Up to 3 business days, plus 1 additional business day in rural areas |
Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods, due to wild weather, or due to other postal service delivery issues that are unforeseen or unavoidable events beyond NZ FASTENERS reasonable control. Online orders are processed and shipped from Auckland, New Zealand and so we follow any Auckland and New Zealand Public Holidays.
NZ Fasteners Ltd will place orders in standard tracked courier bags. All goods purchased from NZ Fasteners Ltd will be charged a flat fee of $14.95 for delivery and packaging.
NZ Fasteners Ltd use courier services and as a result cannot ship to P.O. Boxes.
If multiple items are purchased in a single transaction, it is possible the goods may be dispatched from more than one location. Any freight enquiries will be carried out after standard delivery time frames have been exceeded or if one or more items are pending.
AUTHORITY TO LEAVE (ATL)
To ensure the security of your order a driver will always attempt to gain a signature when a delivery is made unless an 'authority to leave' is active at your chosen delivery address or a 'one-time use authority to leave' is selected directly via NZ Post.
If you have a permanent 'authority to leave’ or agree to a 'one-time use authority to leave', you understand and agree that this gives our couriers permission to leave your order in question unattended in a safe place at the delivery address without obtaining a signature confirming delivery at the delivery location.
In these circumstances, you understand and agree that by having an authority to leave or a one-time use authority to leave, we and our couriers are released of all responsibility and liability for the orders delivered and left unattended, and that this responsibility and liability transfers to you on delivery.
Returns policy
All products purchased from NZ Fasteners Ltd have a twelve month guarantee period against manufacturers fault. All return enquiries must be submitted through the returns form. Do not return goods directly to NZ Fasteners Ltd prior to submitting the returns form as warranty repairs may be managed directly from the manufacturer or their NZ agents.
The cost of returning any faulty item is to be paid by the customer. NZ Fasteners Ltd will pay the cost of returning the repaired or replaced item to the customer.
Please note that we do not offer as exchange or refund if you have changed your mind or chosen incorrectly. Please select your products carefully and ensure that they are compatible with your requirements prior to buying. Any returns other than defects, faults or warranty will attract a 25% re stocking fee (at our discretion) and costs relating the freight and courier will be borne by the buyer.
The Consumer Guarantees Act 1993 and Fair Trading Act 1986 provide the basis for NZ Fasteners Ltd returns policy.
The Consumer Guarantee Act sets out minimum standards for goods sold by NZ Fasteners Ltd . In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund at the discretion of NZ Fasteners Ltd .
The Fair Trading Act is designed to protect the customer against being misled or treated unfairly, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; origins of the product; meeting New Zealand safety standards; availability of products and the sales and advertising techniques used. The Commerce Commission enforces the Fair Trading Act 1986.
Procedures
There are two resolutions available for customers:
Faulty product replacement
If a product is not of acceptable quality, fit for purpose, or does not match the description, NZ Fasteners Ltd will offer to replace it with the same product or another product of the same value. Proof of purchase is required to obtain a replacement. The NZ agents will determine if the product is faulty and they are responsible for the replacement of the item. Request for the repair or replacement of faulty item(s) must be submitted using our returns form.
Faulty product repair
If the items sold can be repaired to meet quality specifications, our manufacturers and their agents maintain the right to repair. Request for the repair or replacement of faulty item(s) must be submitted using our returns form.
